Novibet contact options and support 📞
The operator behind Novibet is Logflex MT Limited, a Malta-based company. Support is reached through the channels published on the brand's own site, which are live chat and an on-site contact form. The brand has been operating since 2010.
Contact methods
- Live chat: available from the brand's website and in the native app on iOS and Android.
- On-site contact form: the route for questions that need a written record, such as account or payment queries.
We do not list a support email address or a phone number here, because neither is confirmed as an official Novibet channel. Be wary of any address or number presented as official on third-party pages.
Response times
The brand does not publish guaranteed response times for live chat or the contact form. When you write in, include your account username, the date of the transaction in question and screenshots of any error message. This shortens the back-and-forth on payment and verification issues.
Licence and operator details
Novibet operates under Maltese licence MGA/CRP/186/2010, issued by the Malta Gaming Authority, and this number can be checked on the authority's public licence register. The brand holds no licence valid for the United Kingdom.
The former UK licence was held by Novigroup Ltd. Logflex MT Limited is the current operator, and it is not a UK-licensed company. For UK players this has a practical consequence: complaints cannot be escalated to UK Gambling Commission-backed dispute services. Any dispute has to start with Novibet support.
The site uses SSL/TLS 256-bit encryption to protect data sent between your device and its servers. Play is restricted to those aged 18+.
Help with gambling problems
If gambling is causing you harm, contact the GamCare National Gambling Helpline, which offers free, confidential support to people in the United Kingdom.
